Refund Policy

Last updated: December 2025

As a small batch brand, every product is produced in limited quantities. Please read our policy carefully.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only for damaged, defective, or incorrect items.

To be eligible:

• You must email us within 48 hours of delivery at [your email].

• Provide clear photos and videos of the damaged or incorrect product + packaging.

2. Non-Returnable Items

• Planners

• Journals

• Notebooks

• Stickers, postcards, bookmarks

• Sale items

• Customized or personalized orders
  Due to the nature of stationery and limited-run products, we do not accept returns for reasons such as “change of mind”.

3. Refunds (if applicable)

Once your claim is reviewed:

• If approved, you may receive either
  a) a replacement, or
  b) store credit, or
  c) a refund to the original payment method (only if replacement is unavailable).

• Refunds are processed within 7–10 working days.

4. Exchanges

Exchanges are offered only for:

• Damaged products

• Wrong product received

• Manufacturing defects

5. Cancellations

• Orders can be cancelled within 6 hours of purchase.

• Once processing begins, orders cannot be cancelled.

6. Missing Items in Parcel

If an item is missing:

• Contact us within 24 hours of delivery with an unboxing video.

• Claims without proof cannot be accepted.

7. Wrong Address / Undeliverable Orders

If the order returns to us due to incorrect address or failed delivery attempts:

• Reshipping charges must be paid by the customer.

• Refunds are not applicable for such cases.

8. Color Variations

Colors may slightly vary due to screen differences or printing variations.
These are not considered defects and are not eligible for returns.